Computer Telephony Integration Software Market Rapidly Increasing Growth Latest Report With Future Estimations, Current Trends And Opportunity Analysis 2019 - 2027

                                                                        
Computer telephony integration, often known as computer-telephone integration or CTI, is a generic term for any technology that allows phone and computer interactions to be combined or coordinated.

Computer Telephony Integration Software Market


Computer telephony integration, often known as computer-telephone integration or CTI, is a generic term for any technology that allows phone and computer interactions to be combined or coordinated. The word is most commonly used to describe desktop-based interaction that assists users in being more productive, but it can also refer to server-based functionality like automatic call routing.


In 2019, the North America region is expected to dominate the global Computer Telephony Integration Software Market, and this dominance is expected to continue throughout the forecast period. This is due to the enormous number of call centres in the North American region, particularly in the United States. There are over 7000 call centres in the United States, employing between 3.3 million and 3.4 million people. As a result, the global computer telephony integration software market is predicted to be dominated by North America, followed by Europe and Asia Pacific.


Market Segmentation:

On the basis of type
  • Common Desktop
  • Common Server

On the basis of connection type
  • First-party Call Control
  • Third-party Call Control


On the basis of application
  • Pop-up Screen/Screen Popping
  • Speed Dialing
  • Call Routing
  • Call Transfers
  • IVR (Interactive Voice Response)
  • Voice Recording Integration
  • Others

Computer telephony integration software finds widespread use in call centres, where a high number of calls are redirected, and the software aids in the management and enhancement of call centre productivity. Additionally, using computer telephony integration software in contact centres helps agents save time and effort by allowing them to place calls on hold, warm transfer calls, and queue calls all from the same platform. Furthermore, this software is deployed in large organisations to permit video and conference calling, as well as file sharing throughout the corporation, resulting in a simple communication system for employees. CTI software is used in call centres and by a number of large enterprises because of its benefits.


The major players operating in the global computer telephony integration software market include Aircall, Chetu Inc., Genesys, NICE inContact, RingCentral, Inc., Salesforce.com, Inc., Talkdesk, Inc, Tenfold, TWILIO INC. and Zendesk, Inc.

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